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Mary Hannon, Director of Marketing

Applied Innovation Recognized as a Ricoh ProVision Dealer Partner for 2025

Grand Rapids, MI, January 10, 2025 – Applied Innovation is proud to announce its recognition as a Ricoh ProVision Dealer Partner for the calendar year 2025, a prestigious acknowledgment of its commitment to excellence in service, training, and customer satisfaction. This honor is awarded to the top 60 Ricoh dealerships nationwide, based on a comprehensive evaluation across multiple criteria, including training compliance, safety incident reporting, and service excellence.

“Our recognition as a Ricoh ProVision Dealer Partner is a true testament to our unwavering focus on delivering exceptional service and commitment to our purpose: a passion for service, for people, and for business,” said Casey Lowery, President of Applied Innovation. “This achievement reflects the dedication of our team and the trust of our clients and partners. We’re inspired to continue growing and exceeding expectations with every interaction.”

The criteria for ProVision Dealer Partner certification include:

  1. Maintaining an overall dealership GPA of 70% or greater.
  2. Meeting training compliance thresholds, such as achieving 75% for product-specific training and 85% for safety incident reporting.
  3. Maintaining a strong team of trained technicians, with a minimum of 60% completion of required coursework within the last 36 months.
  4. Registering as an “@Remote Dealer” with connected devices and meeting all mandatory Ricoh standards.

Additional requirements include Advanced Remote Mobile System (ARMS) and service parts training, compliance with safety modifications, and alignment with Ricoh’s Sole Source Dealer standards.

“On behalf of the entire Dealer Services Team, we thank you for your support and congratulations on achieving this prestigious recognition,” said Chris DeMars, Senior Director of Dealer Services for Ricoh’s Dealer Division.

About Applied Innovation

With over 37 years of industry expertise, Applied Innovation provides imaging, technology, and automation services to businesses, healthcare organizations, educational institutions, and manufacturing operations. Applied’s technology services and solutions are created with one goal in mind: to improve their clients’ businesses and the lives of the people working within them.  Applied Innovation locations in Michigan, Indiana, Ohio, and Florida are home to over 500 team members, our world-class technology partnerships, and a unique Customer Loyalty Center.